Teneo !!!

Aaron’s blog on Networking, and Enterprise Technology

What to know about your IT Dept.

An oldie, but a goodie……

When you call us to have your computer moved, be sure to leave it
buried under half a ton of postcards, baby pictures, stuffed animals,
dried flowers, bowling trophies and children’s art. We don’t have a
life, and we find it deeply moving to catch a fleeting glimpse of

Don’t write anything down. Ever. We can play back the error messages
from our video recording.

When an IT person says s/he’s coming right over, go for coffee. That
way you won’t be there when we need your password. It’s nothing for us
to remember 300 login passwords.

When IT Support sends you an e-mail with high importance, delete it at
once. We’re just testing.

When an IT person is eating lunch at his desk, walk right in and
spill your problems right out. We don’t even like eating food, we exist only to serve.

Send urgent e-mail all in uppercase. The mail server picks it up and
flags it as a rush delivery.

When we do something as a favor in our own time at our own expense,
feel free to criticize us.

That’s OK, we don’t expect you to lift anything or get under your desk.
Manual labour was part of our IT degree.

When the photocopier doesn’t work, call Computer Support. There’s
electronics in it.

When you’re getting a NO DIAL TONE message at home, call Computer
Support. We can fix your telephone line from here.

When something’s wrong with your home PC, dump it on an IT person’s
chair with no name, no phone number and no description of the problem.
We love a challenge.

When an IT person tells you that computer screens don’t have cartridges
in them, argue. We love a good argument.

When an IT person tells you that he’ll be there shortly, reply in
scathing tone of voice: “And just how many weeks do you mean by
shortly?” That motivates us.

When the printer won’t print, re-send the job at least 20 times. Print
jobs frequently get sucked into black holes. When the printer still
won’t print after 20 tries, send the job to all 68 printers in the
company. One of them is bound to work.

Don’t learn the proper name for anything technical. We know exactly
what is meant by “my thingy blew up”.

When you call someone in to fix a problem – but don’t tell them about
the other 10 problems until they physically arrive. That’s OK – we can
clear our schedule for the rest of the day.

Don’t use on-line help. On-line help is for wimps.
When your application can’t do what you want… blame us, we write
all the software that runs on your PC and can customise it on the fly. Bill
Gates lets us do this.

Remember the IT guy doesn’t need to think – he has seen every problem

If the mouse cable keeps knocking down the framed picture of your dog,
lift the computer and stuff the cable under it. Mouse cables were
designed to have 20 kg of computer sitting on top of them.

If the space bar on your keyboard doesn’t work, blame it on the
mail/software/network upgrade. Keyboards are actually very happy with
half a pound of muffin crumbs and nail clippings in them.

When you find an IT person on the phone, sit uninvited on the corner of
their desk and stare at them until they hang up.

Feel perfectly free to say things like “I don’t know nothing about that
computer crap.” We don’t mind at all hearing our area of professional
expertise referred to as crap.

When you need to change the toner cartridge in a printer, call IT
Support. Changing a toner cartridge is an extremely complex task, and
Hewlett-Packard recommends that it be performed only by a professional
engineer with a Master’s degree in nuclear physics.

When you think the network/e-mail/office application is going slow,
call us as we have a button to press that makes it go back to it’s
normal speed.

When something’s the matter with your computer, ask your secretary to
call the help desk. We enjoy the challenge of having to deal with a
third party who doesn’t know about the problem.

The instant you call us (on our mobile) – we can see what’s happening
on your screen and can solve it instantaneously.

Be aware that IT people don’t need to use the toilet. So you have a
right to be upset if we don’t answer the phone.

When you call asking “is there something wrong with the network”, we instantly know what is wrong with the hundreds of devices that make it work, and the hundreds more applications that it runs.

When you receive a 30MB movie file, send it to everyone as a mail
attachment. We’ve got lots of disk space on that mail server.

When an IT person gets in the lift pushing $100,000 worth of computer
equipment on a trolley, ask in a very loud voice, “Good grief, you take
the lift to go DOWN one floor?”

And finally, always remember…. we were sitting there waiting for your
call.. The whole day!!!

One response to “What to know about your IT Dept.

  1. James August 7, 2009 at 9:20 pm

    I remember the first time I read that. I laughed for an hour straight. Sadly though, I can think of at least one actual occurance of every point the author makes.

    Sad, and funny at the same time. Thanks for reconguring that memory for me.


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